IT Specialist

Women Against Abuse, Inc

IT Specialist overseeing technology infrastructure for Women Against Abuse. Managing support, communication, and data security with a focus on user support and cloud systems.

Posted 8/1/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technology infrastructure, including user support, cloud systems administration, and data security. Proficient in Windows administration, network troubleshooting, and project management, with strong communication skills to convey technical concepts effectively.

Highest-signal resume keywords

Microsoft Certified ProfessionalNetwork AdministrationWindows AdministrationCloud Collaboration SuitesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Systems AdministrationData SecurityHardware TroubleshootingSoftware TroubleshootingNetwork ConnectivityFirewall ManagementEndpoint ProtectionSecurity PatchingUser Account ManagementMicrosoft 365 Licensing

Soft Skills

CommunicationOrganizational SkillsTeam CollaborationProblem-SolvingAbility to Work Independently

Tools & Technologies

Windows ComputersMobile DevicesMultifunction CopiersPrintersHotspots

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyMicrosoft Certified Professional

Industry Keywords

IT SupportTechnology InfrastructureUser SupportCloud SystemsNetwork AdministrationTechnical SupportProject ImplementationStaff OnboardingChild Abuse ClearanceCriminal Clearance

Tech Stack

Tools & technologies

CloudFirewalls

About the role

Key responsibilities & impact

The IT Specialist manages and supports the organization's technology infrastructure, focusing on user support, cloud systems administration, and data security.
Key components of this role include hardware and software troubleshooting, cloud platform management, and communication.
The IT Specialists ensures reliable, secure, and efficient operation of daily technology systems to advance the organization's mission.
Will also support management and organization with the implementation of IT related projects and initiatives.
Provide technical support via phone, email and in-person for Windows computers, mobile devices, and peripherals (Multifunction Copiers, printers, hotspots, etc..)
Manage user accounts, permissions, and licensing for Microsoft 365.
Oversee basic network connectivity, firewalls, endpoint protection, and security patching while assisting with staff onboarding and offboarding.

Requirements

What you’ll need

Bachelor’s Degree in information technology or the equivalent in education and experience is required.
Minimum Microsoft Certified Professional required, additional Certifications a plus.
A minimum of 5 years of network administration or related experience
Demonstrated knowledge and experience with Windows administration, cloud collaboration suites, and basic network troubleshooting.
Ability to translate complex technical concepts into clear, non-technical guidance for staff (verbally and in written)
Prior project management experience required.
Demonstrated ability to work with minimal supervision and to follow through on assigned projects and strong organizational skills are required.
A valid driver’s license is required, personal vehicle is a plus.
Demonstrated ability to work effectively as a team member is required.
Demonstrated proficiency in communication, both verbal and in writing, is required.
Satisfactory child abuse, criminal and FBI clearances, required pre-hire and on-going.

Benefits

Comp & perks

Annual Increases
Years of Service Recognition
EAP
Pay differential for agency observed holidays and declared inclement weather
Medical
Vision
Dental
PTO for Vacation
Personal
Holidays
accrual of Sick Days
more