Intake & Hotline Counselor

Women Against Abuse, Inc

Intake & Hotline Counselor facilitating crisis intervention and resource connection for domestic violence survivors. Serving at Women Against Abuse in Philadelphia, PA to enhance safety and support services.

Posted 5/19/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJunior💰 $0 - $19 per hourWebsite

About the role

Key responsibilities & impact

Intake & Hotline Counselors act as a liaison conducting intake to our Safe Havens, providing callers, potential clients and clients direct service links to external resources through the DV Hotline necessary in establishing safety when leaving a domestic violence situation.
Responsibilities include but are not limited to: Answering the Hotline - Conducting crisis intervention and safety planning with callers.
Ensure a Trauma-Informed client intake and orientation with DV counseling and support.
Assist OSH (Office of Supportive Housing) Intake staff by assessing the needs of the person(s) presenting for service and arrange direct access to the Safe Haven or other safe option.
Providing information related to maintaining safety, discussing available options, counseling services or referrals and connecting clients to said services (in the event space is not available).
Collect and report data.
Maintain the daily census for our Safe Havens - Enter hotline & intake information into database for up to date records.

Requirements

What you’ll need

Associate's Degree or an equivalent combination of education and experience is required.
At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.
Demonstrated effectiveness of crisis intervention is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Experience working with survivors of domestic violence and/or intimate partner violence is preferred.
Bilingualism or conversational in a language in addition to English is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Benefits

Comp & perks

Annual Increases
Years of Service Recognition
EAP
Pay differential for agency observed holidays and declared inclement weather
PTO for Vacation, Personal, Holidays and accrual of Sick Days & more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis interventionsafety planningdata collectiondatabase managementclient intakereferral servicesadvocacycounseling servicestrauma-informed carebilingual communication

Soft Skills

communicationteamworkcommitment to serviceeffectiveness with diverse populationsverbal communicationwritten communicationempathyproblem-solvingactive listeninginterpersonal skills

Certifications

Associate's DegreeChild Abuse ClearanceCriminal ClearanceFBI ClearanceDomestic Violence Advocate Training