Wolters Kluwer

AI Engineer

• Design and implement full‑stack applications, AI agents, and platform components that enable rapid GenAI agent development, validation, and deployment.
• Build developer tooling, CI/CD, and observability for safe, fast iteration (evals, canaries, rollout/rollback, cost and quality telemetry).
• Apply secure SDLC and privacy‑by‑design practices (threat modeling, least privilege).
• Collaborate with product, UX, and domain experts to deliver customer‑focused solutions with measurable outcomes.
• Apply current LLM patterns (RAG, retrieval, routing, tool-use, evals) to deliver measurable customer value—faster, more reliable AI systems; reduced time-to-decision; improved trust/safety metrics; and lower cost per query.
• Lead by example through writing high-quality, maintainable code that demonstrates engineering craftsmanship.

Lead/Staff Full Stack Engineer, AI Platform & Agents

Digital Marketing

• Oversee comprehensive marketing campaigns tailored to different funnel stages across multi-channel platforms.
• Develop frameworks for audience targeting and segmentation using marketing platforms.
• Oversee up to 80 campaigns, ensuring quality, budget efficiency, and optimized performance.
• Manage search strategy, including both SEM and SEO initiatives.
• Partner with cross-functional teams for strategy alignment.
• Monitor key performance indicators and deliver data-driven recommendations for campaign optimization.
• Leverage marketing technology platforms to track engagement and enhance channel performance.
• Utilize ABM strategies to enhance targeting and capture high-priority accounts.

Senior Digital Marketing Specialist

Account Executive

• Achieve/exceed assigned sales targets
• Meet/exceed weekly activity metrics
• Develop and maintain knowledge of complete portfolio of assigned products, and general knowledge of all TAA NA software offerings
• Maintain general knowledge of competitive solutions
• Promote value proposition of TAA NA
• Implement strategic sales initiatives and projects
• Handle the most complex inbound and outbound sales inquiries
• Qualify and prioritize sales leads with strategic potential
• Identify scope of opportunities within prospect (and customer) business structures
• Engage Solutions Design to provide pre-sales support for demos and technical questions
• Develop and present comprehensive sales quotes and proposals
• Apply sales process and methods to present solutions to prospects, overcome objections and use selling techniques to close sales
• Resolve highly complex customer issues with products and services and collaborate with multiple departments for large-scale orders
• Build and foster ongoing relationships with prospects (and customers) to add value and advance sales
• Implement and execute territory planning to optimize performance against quota
• Assess pipeline and reprioritize sales activity as necessary to ensure monthly quotas can be met
• Document all activity in CRM application--Maintain accurate forecasting and record, analyze, and report on detailed sales activities and trends
• Mentor and guide junior associates and peers
• Other responsibilities as assigned by Manager

Advanced Inside Sales Representative, Software Solution Sales

Customer Support

• Architect and lead the transformation of service model across Health
• Redesign cost to serve model to be leaner and scalable
• Use intelligent automation and AI for Tier 1/Tier 2 interactions
• Deliver competitive differentiation through service quality
• Position service as a revenue enabler
• Consolidate existing customer service functions into a scalable model
• Drive cultural shift from reactive to proactive operations

VP, Customer Service

Outside Sales

• Build, develop, and lead a sales team that is focused on success and achieving targets
• Lead the team to exceed sales targets that are set forth at the beginning of each year
• Drive sales with the team (and significant prospects) through a hands-on approach, spending time in the field with prospects and sales representatives
• Conduct quarterly sales territory planning sessions with representatives to promote the success of the field sales team
• Forecast annual, quarterly, and monthly sales to exceed regional sales quotas
• Direct the work effort of sales representatives by setting strategy, assigning territories, and setting goals
• Manage representatives and sales activities in developing and following strategic plans to identify prospective customers and maintaining existing customer base
• Analyze reporting of prospecting activities in SalesForce.com to look for trends and implement corrective measures
• Motivate and mentor the sales staff, train new reps and conduct performance management including development planning
• Manage all established sales processes, drive compliance, and further professionalize the sales organization while developing a culture of continued process improvement and sales excellence
• Develop and execute regional sales strategies, implement regional marketing and sales (action) plans that support the goals & objectives of the business, and produce long-term growth and success
• Maintain, develop and strengthen an excellent collaboration with the other members of the sales team and other groups in the company such as Product Management, Finance, Technical Support and Marketing

Director – Field Sales

Sales Operations Manager

• Support end-to-end administrative workflows to ensure timely and accurate execution.
• Maintain and improve operational process documentation.
• Ensure data accuracy and consistency across Salesforce, SAP, and other internal systems.
• Support data integrity initiatives within sales systems.
• Collaborate closely with sales, leadership and finance teams to facilitate approvals and ensure alignment.
• Assist in identifying opportunities for process improvements.
• Provide operational support that enables the sales team to focus on strategic priorities.
• Coordinate with cross-functional teams to support sales initiatives.

Sales Operations Analyst

• As a Customer Service Process Expert (m/f/d), you will drive the digitalization of our service processes and support channels.
• Together with your team, you will analyze process requirements and support the implementation, rollout and continuous development of our customer-facing support tools.
• You will take responsibility in change processes as an important component in increasing customer satisfaction and customer retention.
• In cooperation with national and international internal partners from the business and IT, you will align strategic and operational objectives for new processes and represent our high standards for customer satisfaction.

Process Expert, Customer Service – Digital Transformation

Director

• Lead initiatives that enhance Health Language solutions
• Develop and manage Health Language content
• Collaborate with product, engineering, and payer stakeholders
• Explore AI-driven approaches for suspect detection and workflow optimization
• Oversee user acceptance testing and validation of features
• Conduct strategic data analysis to measure impact on risk adjustment accuracy

Health Informatics Director – Physician

Program Manager

• Manage the end-to-end project lifecycle for all software initiatives across the department.
• Maintain a centralized view of the project portfolio, tracking progress, dependencies, risks, and financials.
• Ensure alignment of projects with business goals and technology strategy.
• Establish and enforce project management standards, tools, templates, and best practices.
• Monitor project KPIs including timeline, budget, quality, and resource utilization.
• Lead regular portfolio reviews and report on project health to executive stakeholders.
• Coordinate with department leads to allocate and forecast resources across projects.
• Identify skill gaps, bandwidth constraints, and collaborate on workforce planning.
• Act as the central point of contact for project status and escalation.
• Proactively identify project risks and implement mitigation strategies.

Director, Technology Project & Program Management

Product Manager

• Lead the development and execution of API strategy for assigned products, including market research, customer requirements gathering, communication with product owner or technology team, go-to-market planning, and lifecycle management
• Guide both B2B and B2C (eCommerce) strategy and execution, optimizing digital sales channels and customer experience
• Drive product revitalization initiatives, assessing product strengths and weaknesses relative to competitors, identifying and addressing stagnation points, and implementing strategies for growth and differentiation
• Conduct in-depth market, UX, and customer research to understand workflows, drivers of purchase and retention, optimal pricing, and customer satisfaction
• Propose and implement customer insight activities (e.g., surveys, focus groups, interviews) to identify pain points, needs, and market trends
• Develop product roadmaps that support business strategy goals, with a clear vision and customer-need-driven strategy for product features and enhancements
• With support, create and deliver business plans and P&Ls for high-investment initiatives
• Based on customer and UX research and review of product analytics, write high-level requirements for products and product enhancements; review and approve technical requirements developed by product owner
• Manage and communicate project schedules, goals, dependencies; coordinate cross-functional initiatives and regularly report statuses to supervisor and senior leadership
• Monitor customer pipeline and assist with quarterly revenue forecasts
• Collaborate cross-functionally with marketing, sales, customer support, editorial, technology, UX, finance, operations, and sales enablement to deliver innovative solutions, effective product launches, and sales support tools
• Serve as the expert on product features and value proposition; present to sales teams and occasionally customers, articulating positioning within the Medical Education and Medical Practice suite.

Product Manager – Health Digital Products

• Manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn Sales Navigator—ensuring seamless operations
• Serve as the day-to-day administrator for Responsive and other assigned sales technologies
• Manage user provisioning, permissions, configurations, and system updates
• Act as the first point of contact for user issues and questions
• Provide timely resolution or escalation, and maintain a knowledge base of common issues and solutions
• Develop and deliver onboarding and ongoing training for end users
• Support the rollout of new features, updates, or tools by coordinating communications
• Partner and align with Revenue Enablement, Operations IT, and Business on strategy

Senior Sales Operations Analyst

Marketing

• Develops strategy and executes Marketing campaigns in a mix of channels to drive appointments, MQLs and ultimately revenue and retention
• Identify new email marketing strategies to ensure that the most effective offers, copy, platforms, and creative are incorporated into campaigns and deliver a compelling message.
• Works closely with segment marketing managers and sales leadership to establish the retention marketing plan, campaign priorities and relevant tactics.
• Develops marketing plans informed by a deep understanding of assigned market segment and actively monitors, communicates, acts upon changes relevant to customer and competition
• Proactively addresses sales and revenue variances for markets assigned – both short and projected long-term
• Proactively identifies and champions new campaign opportunities

Marketing Specialist

• Develop new relationships in the small to mid-size business category and meet and exceed sales goals.
• Effective phone skills.
• Thorough knowledge of product line (Training provided).
• Use influencing skills to get beyond the initial prospect response, "Not interested."
• Handle complex inbound and outbound sales inquiries.
• Manage prospect pipeline within CRM-Salesforce.
• Maintain and update detailed and accurate customer records.
• Qualify and prioritize sales leads with strategic potential.
• Record, analyze, and report on detailed sales activities and trends.
• Develop and present comprehensive sales quotes and proposals.
• Resolve highly complex customer issues with products and services.
• Collaborate with multiple departments for large-scale orders.
• Implement strategic sales initiatives and projects.

Advanced Inside Sales Representative – Hunter

• Develop a deep understanding of Nursing Education customers and their needs
• Coordinate with Product Management on customer interactions
• Deliver clear, empathetic, and professional communication
• Track and report on customer satisfaction metrics
• Own the product development lifecycle/schedule