Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Wolters Kluwer

Senior CX/UX Researcher at Wolters Kluwer focused on AI-driven innovation in tax and accounting solutions. Leading user research initiatives and driving insights that impact product strategy.

Posted 6/24/2026full-timeCoppell • Texas • 🇺🇸 United StatesSenior💰 $85,600 - $149,400 per yearWebsite

About the role

Key responsibilities & impact

Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
Merge qualitative and quantitative data via mixed methodologies.
Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
Document insights and artifacts in a central repository.
Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.

Requirements

What you’ll need

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
Advanced skills in analyzing qualitative and quantitative user data.
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
Expertise in presenting research findings to diverse audiences from cross-functional teams.
Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines
Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchqualitative data analysisquantitative data analysisresearch planningresearch executionreport writingdata synthesisuser personasjourney mapsAI application in user research

Soft Skills

leadershipcommunicationcollaborationinfluencepresentation skillspersuasioncross-functional alignmentstrategic thinkingadaptabilitystakeholder engagement

Certifications

Bachelor's Degree in DesignBachelor's Degree in HCIBachelor's Degree in Behavioral Sciencesadvanced UX certification