Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Wolters Kluwer

Senior CX/UX Researcher leading complex user research studies for tax and accounting solutions. Collaborating with cross-functional teams to implement impactful insights and improve user experiences in hybrid settings.

Posted 6/24/2026full-timeKennesaw • 🇺🇸 United StatesSenior💰 $85,600 - $149,400 per yearWebsite

About the role

Key responsibilities & impact

Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience
Merge qualitative and quantitative data via mixed methodologies
Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions
Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
Document insights and artifacts in a central repository
Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data

Requirements

What you’ll need

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution
Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
Advanced skills in analyzing qualitative and quantitative user data
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives
Expertise in presenting research findings to diverse audiences from cross-functional teams
Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights
Strong working knowledge of AI, agentic workflows, and their application in user research and product development

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchmixed methodologiesqualitative data analysisquantitative data analysisresearch planningresearch executionuser personasjourney mapsresearch reportingAI

Soft Skills

leadershipcommunicationcollaborationinfluencesynthesispresentationpersuasionstrategic thinkingcross-functional alignmentstakeholder engagement

Certifications

Bachelor's Degreeadvanced UX certification