Operational QA – Correspondent Management Associate

Wolters Kluwer

Operational QA managing over 500 external correspondents in document retrieval services at Wolters Kluwer. Engages in recruiting, training, and handling accounting functions for the correspondent network.

Posted 6/19/2026full-timeHouston • California, Florida, Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $34,300 - $57,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for over 500 external field UCC correspondents in the network
Perform search, filing, and document retrieval services for the entire GRC Service operation
Responsible for recruiting, acquiring, training, and retaining a national and international network of external correspondents
Handle all accounting functions as related to establishing and maintaining Secretary of State and County accounts, overdue correspondent invoices as well as the setup and maintenance of correspondent records within the Fulfillment Database
Research and locate new correspondents
Research the requirements of new and existing products to route these products to the appropriate correspondent via the Fulfillment Database and Order Central
Effectively communicate correspondent and jurisdictional related events to the UCC service teams

Requirements

What you’ll need

1 to 3 years of experience providing internal client service support, including email correspondence and communication with internal stakeholders
Prefer Bachelor's degree and a minimum of one year of professional experience in a related client service, customer support, or administrative role; or a minimum of three years of professional experience in a related client service, customer support, or administrative role with no degree
Strong written and verbal communication skills
Basic knowledge of legal documents affecting title to real estate, the methods by which the documents are recorded and general filing requirements
Knowledge of jurisdictional requirements and superior knowledge of UCC product requirements
Ability to work independently or in a team environment
Strong analytical, organizational, time management, and problem-solving skills
Demonstrates proficiency in web-based applications

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

document retrievalaccounting functionscorrespondent record maintenanceUCC product knowledgelegal document knowledgefiling requirementsresearch skillsclient service supportemail correspondenceweb-based applications

Soft Skills

communication skillsanalytical skillsorganizational skillstime managementproblem-solving skillsindependent workteamwork

Certifications

Bachelor's degree