Customer Success Associate

Wolters Kluwer

Customer Success Associate at Wolters Kluwer supporting customer engagement, onboarding, and satisfaction. Proactively managing customer inquiries and collaborating with internal teams for improvements.

Posted 6/18/2026full-timeWilmington • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $37,700 - $63,200 per yearWebsite

About the role

Key responsibilities & impact

Build upon foundational skills to support and manage the customer lifecycle.
Act as an essential resource for troubleshooting and enhancements.
Ensure customers are engaged and satisfied.

Requirements

What you’ll need

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service/product improvement based on customer feedback.
Maintain and enhance strong client relationships.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer engagementtroubleshootingcustomer satisfactiononboardingissue resolutiontrainingcollaborationrelationship managementfeedback analysisdocumentation