Business Analysis Manager, Operational Excellence

Wolters Kluwer

Business Analysis Manager responsible for driving operational excellence through data-driven analysis and process improvement methodologies. Collaborating with leadership at Wolters Kluwer to enhance efficiency and customer experience.

Posted 5/26/2026full-timeChicago • Illinois, Montana, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $98,500 - $172,700 per yearWebsite

About the role

Key responsibilities & impact

Conduct detailed process assessments to identify inefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, and other process improvement methodologies
Perform time-motion studies, workflow observations, and quantitative assessments to establish baseline performance and identify improvement levers
Create clear and accurate current-state and future-state process maps using Visio, Lucid, Miro, Smartsheet, or other visualization tools
Drive financial and operational performance by recommending and implementing improvements that lower operating expenses, increase throughput, reduce defects, and improve cost-to-serve metrics
Lead the development of business cases including cost-benefit analyses, effort estimates, options/alternatives, and risk assessments; translate findings into executive-ready recommendations
Lead cross-functional improvement initiatives, working closely with Operations, Technology, Product, PMO, BPC, and Reporting to ensure timely delivery and measurable outcomes, and manage projects directly as needed
Track and document initiative progress, risks, escalations, dependencies, and results to support ongoing portfolio visibility and reporting
Develop reusable standards, playbooks, and toolkits that enable consistent ways of working across teams and support scale
Use data analytics, reporting tools, and root-cause analysis techniques to diagnose performance issues, quantify opportunities, and validate impact
Partner with technology teams to explore and validate opportunities to apply automation, AI, agentic AI, and other emerging tools to operational workflows
Define, collect, and monitor KPIs and operational metrics that evaluate initiative impact and guide ongoing improvements
Maintain documentation and partner with the reporting team to create dashboards, and artifacts that support operational performance monitoring and decision-making
Collaborate across departments: Technology, Product, Service Operations, FCOE, and others to gather requirements, validate process changes, and execute improvement plans
Lead change management activities including communications, training documentation, Standard Operating Procedures (SOP) updates, and adoption support
Act as a trusted advisor to senior stakeholders and leaders by providing clear, structured updates on progress, challenges, risks, and outcomes

Requirements

What you’ll need

Minimum Bachelor’s degree, or equivalent required
6+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles
Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis
Proficiency with process mapping and visualization tools (Visio, Lucid, Miro, Smartsheet, etc.)
Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen)
Certification is a plus
Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements preferred
Strong analytical skills with the ability to translate data into insights and recommendations
Demonstrated ability to collaborate across functions and influence stakeholders through strong communication and relationship-building skills
Ability to manage multiple projects simultaneously with strong attention to detail

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementtime-motion studiesworkflow analysisroot-cause analysisprocess mappingvalue stream mappingdata analyticsKPI monitoringcost-benefit analysisautomation

Soft Skills

analytical skillscommunicationrelationship-buildingcollaborationproject managementattention to detailinfluencing stakeholderschange managementleadershipproblem-solving

Certifications

LeanSix SigmaKaizen