Senior Business Analysis Manager – Business Process Consultant

Wolters Kluwer

Business Analysis Manager overseeing project strategies and process optimizations at Wolters Kluwer. Engaging with senior management and various stakeholders to enhance operational efficiency and customer satisfaction.

Posted 5/19/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesSenior💰 $107,500 - $188,400 per yearWebsite

About the role

Key responsibilities & impact

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects
Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
Act as the ‘Voice of the Field’ for process re-engineering and technology initiatives
Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents
Partner with business owners to analyze and fully understand project goals and objectives
Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
Create use case documentation, process flows, paper prototypes/wireframes
Determine the impact of new functionality to existing processes and functionality
Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
Act as the point person for clarification of specifications and requirements throughout development
Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development.
Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
Review and sign off on all project documentation
Provide on-going/ad-hoc support for all internal teams throughout development
Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
Identify and mitigate risks and issues that may delay release or increase costs
Escalate or engaging additional resources to resolve issues in a timely manner
Keep project stakeholders informed of project progress and issues
Assume final accountability for the success of each improvement initiative.
Facilitate a smooth transition of a quality project/upgrade to a production environment
Review and approve QA test approach, test cases and test results documents.
Create and execute user acceptance testing materials/plans for internal users.
Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
Perform production migration shakeout.
Document project release notes to accompany the release.
Facilitate the transition of knowledge to the functional and supporting teams within the organization
Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
Participate in training initiatives to educate internal teams and end users
Support internal teams to effectively utilize existing tools to perform daily activities.

Requirements

What you’ll need

Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
Minimum 8 years of experience in Business Analysis, Operations, Product Development, Project Management, or other function that shows high organization and ability to execute, including:
- Eliciting and documenting clear functional and detailed requirements.
- Demonstrating strong analytical and problem-solving skills.
- Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
- Translating business needs into creative system/process requirements.
- Initiating and implementing process improvement initiatives.
- Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
- Demonstrating project management skills.
- Demonstrating organization, time management, and multi-tasking skills.
- Collaborating across multiple internal teams (e.g., technical and business resources).
- Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
- Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Utilizing Requirements Management and Diagramming Tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio.
Preferred Experience: 10-12 years of experience in Product Development, Business Analysis, or Project Management
Certifications Minimum: None. Preferred: Six Sigma Green or Black Belt Certification.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisproject managementprocess improvementrequirements elicitationanalytical skillsproblem-solvingAgileSAFeWaterfallsoftware development lifecycle

Soft Skills

organizationtime managementmulti-taskingcollaborationcommunicationleadershiprelationship managementstakeholder engagementadaptabilitycritical thinking

Certifications

Six Sigma Green BeltSix Sigma Black Belt