Customer Service Representative – Licensing

Wolters Kluwer

Customer Service Representative at Wolters Kluwer supporting clients in licensing inquiries. Focused on resolving customer issues and enhancing service experience in a hybrid working environment.

Posted 4/28/2026full-timeMonsey • Massachusetts, Minnesota, Montana, New York, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $35,000 - $58,600 per yearWebsite

About the role

Key responsibilities & impact

Respond to a wider range of customer inquiries.
Resolve moderately complex customer issues and complaints.
Process and verify customer orders and billing information.
Assist with account upgrades and changes.
Provide detailed product and service information.
Document and escalate unresolved issues as needed.
Participate in the training of new hires.
Update and maintain customer records.
Conduct follow-ups to ensure customer satisfaction.
Adhere to compliance and quality standards.

Requirements

What you’ll need

Min. + 2yr (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing)
Shift : 9:30a-6p ET (Flex)
Licensing Background: Prior background in licensing within Non‑Profit, Payroll, Sales Tax Registration, and/or Industry Licensing environments/sectors.
Enhanced Communication: Ability to convey information clearly and professionally.
Customer Relationship Management: Demonstrates ability to build rapport with customers.
Intermediate Problem-Solving: Can handle moderately complex issues effectively.
Organizational Skills: Manages time and tasks efficiently.
Advanced Product Knowledge: Good understanding of multiple product/service features.
Software Proficiency: Familiarity with CRM tools and databases.
QA Understanding : Knowledge of quality assurance standards.
Mentoring : Ability to assist and train new team members.

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer order processingbilling information verificationproduct knowledgequality assurance standards

Soft Skills

enhanced communicationcustomer relationship managementintermediate problem-solvingorganizational skillsmentoring