Lead CX/UX Designer

Wolters Kluwer

Lead CX/UX Designer focusing on customer-facing products in Wolters Kluwer’s Health Language portfolio. Responsible for high-quality output and alignment with business strategy.

Posted 4/22/2026full-timeFlorida, North Carolina, Texas, Utah, Wisconsin • 🇺🇸 United StatesSenior💰 $128,900 - $226,050 per yearWebsite

About the role

Key responsibilities & impact

The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy.
The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data.
This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes.
This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage.
This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency.
The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design.

Requirements

What you’ll need

10 years of experience working as a UX designer – ideally within an agile environment
Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field
Familiar with principles of Lean Product and Lean UX
Have a deep understanding of typography, color, layout and motion design principles
Passionate about design, emerging technologies and problem solving
Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desirable but not required
Hands-on experience with Electronic Health Records (EHRs) and API integration
Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desirable but not required
Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism
Excellent English verbal and written communication skills
Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met
Experience working in distributed, collaborative teams
Ability to work with limited guidance and make decisions independently is a must
Experience working with design systems and familiar with creating UX patterns
Experience adhering to WCAG compliance and standards
In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data
Mastered design software such as Figma and Adobe Creative Suite
Knowledge of agile software development processes and experience with requirements management and complex projects
Work with the Microsoft Office Suite (Word, Excel, PowerPoint)
Solid understanding of HTML5 and CSS3

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Hard Skills & Tools

UX designuser journey mappingflow diagramsLean ProductLean UXtypographycolor designlayout designmotion designHTML5

Soft Skills

problem-solvingstrategic thinkingcollaborationcommunicationself-starterteam-orientedadaptabilityfeedback receptivenessrelationship buildingindependent decision-making