Senior UX/CX Research Consultant

Wolters Kluwer

Senior UX/CX Research Consultant enhancing customer-facing products and solutions at Wolters Kluwer. Collaborating with multidisciplinary teams to improve user experience through extensive research and insights.

Posted 4/20/2026full-timeSacramento • California, Texas • 🇺🇸 United StatesSenior💰 $85,600 - $149,400 per yearWebsite

About the role

Key responsibilities & impact

Enhance customer-facing products and solutions by understanding customer jobs, unmet needs, and pain points
Report to the Lead UX/CX researcher and work with a multidisciplinary team
Improve the end-to-end experience through UX Research studies
Foster partnerships with business and development stakeholders

Requirements

What you’ll need

Must be legally authorized to work in the USA permanently
At least 6 years of relevant research experience in an industry or start-up.
Familiarity with principles of Lean Product and Lean UX
Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
Experience working in a Lean/Agile development environment
Some experience working with organizational change management

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX ResearchLean ProductLean UXAgile developmentOrganizational change management

Soft Skills

LiaisonRelationship buildingLeadershipCollaborationCommunication