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Wolters Kluwer

Senior UX/CX Research Consultant

Wolters Kluwer

. Enhance customer-facing products and solutions by understanding customer jobs, unmet needs, and pain points .

Posted 4/20/2026full-timeSacramento • California, Texas • 🇺🇸 United StatesSenior💰 $85,600 - $149,400 per yearWebsite

About the role

Key responsibilities & impact
  • Enhance customer-facing products and solutions by understanding customer jobs, unmet needs, and pain points
  • Report to the Lead UX/CX researcher and work with a multidisciplinary team
  • Improve the end-to-end experience through UX Research studies
  • Foster partnerships with business and development stakeholders

Requirements

What you’ll need
  • Must be legally authorized to work in the USA permanently
  • At least 6 years of relevant research experience in an industry or start-up.
  • Familiarity with principles of Lean Product and Lean UX
  • Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
  • Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
  • Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
  • Experience working in a Lean/Agile development environment
  • Some experience working with organizational change management

Benefits

Comp & perks
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX ResearchLean ProductLean UXAgile developmentOrganizational change management
Soft Skills
LiaisonRelationship buildingLeadershipCollaborationCommunication