Wolters Kluwer

CX/UX Design Manager – Nursing

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Princeton • Florida • New Jersey • United States

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Salary

💰 $128,900 - $226,050 per year

About the role

  • Own UX strategy for key Nursing initiatives across education and practice portfolios
  • Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
  • Frame complex or competing inputs into clear problem statements and opportunity areas
  • Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
  • Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
  • Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
  • Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
  • Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
  • Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
  • Design across end-to-end journeys, workflows, and platforms
  • Embed accessibility (WCAG) into UX thinking and delivery from the start
  • Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
  • Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
  • Lead and develop UX designers, setting clear expectations and providing ongoing coaching
  • Evolve team structure and engagement models as the business scales
  • Manage day-to-day resourcing, including oversight of contractors and external partners
  • Demonstrate responsible stewardship of allocated resources and delivery commitments
  • Foster a collaborative, outcomes-oriented UX culture
  • Act as a change agent , increasing UX maturity across partners and teams
  • Influence without authority through credibility, clarity, and strong facilitation
  • Represent UX effectively in cross-functional and leadership forums
  • Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives

Requirements

  • Experience leading UX in complex, ambiguous product environments
  • Strong facilitation skills with a track record of driving alignment and decisions
  • Ability to influence cross-functional partners without formal authority
  • History of impactful, user-centered product experiences
  • Strong product thinking and business awareness
  • Comfort operating as a player-coach
  • Preferred Experience in healthcare, education, or other regulated industries
  • Familiarity with accessibility and inclusive design practices
  • Experience contributing to AI-enabled or emerging technology experiences
  • Background in systems thinking or service design
  • Technical & Craft Foundations
  • Experience working with design systems and scalable UX patterns
  • Working knowledge of WCAG accessibility standards
  • Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.)
  • Adobe Creative Suite familiarity a plus
  • Understanding of agile development and complex, cross-functional delivery
  • Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering
  • Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designaccessibilityinclusive designdesign systemsFigmaHTML5CSS3AI-enabled experiencessystems thinkingservice design
Soft Skills
facilitationinfluence without authoritycollaborationcoachingcommunicationproblem framingstrategic thinkingoutcomes-orientedchange agentleadership