Wolters Kluwer

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $85,600 - $149,400 per year

Job Level

Senior

About the role

  • Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
  • Merge qualitative and quantitative data via mixed methodologies.
  • Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
  • Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
  • Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
  • Document insights and artifacts in a central repository.
  • Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
  • Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Requirements

  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
  • 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
  • Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
  • Advanced skills in analyzing qualitative and quantitative user data.
  • Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across the business to implement research insights.
  • Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
  • Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchmixed methodologiesqualitative data analysisquantitative data analysisresearch planningresearch executionuser personasjourney mapsAI technologiesagentic workflows
Soft Skills
leadershipcommunicationinfluencecollaborationpresentation skillssynthesis of findingspersuasioncross-functional alignmentstrategic thinkingadaptability
Certifications
Bachelor's Degreeadvanced UX certification