Wolters Kluwer

Customer Success Manager

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: North York • Massachusetts • Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$96,300 - CA$146,150 per year

About the role

  • Independently manage specialized customer onboarding tasks.
  • Handle critical and complex customer inquiries and escalations.
  • Develop and implement detailed customer success strategies.
  • Conduct tailored, high-level training sessions for key customers.
  • Monitor and ensure the alignment of customer goals with product usage.
  • Create and present comprehensive reports on customer success metrics.
  • Drive process improvements based on customer data and feedback.
  • Collaborate with cross-functional teams to enhance the customer experience.
  • Maintain and grow high-impact customer relationships.
  • Ensure consistent quality in all customer interactions and deliverables.

Requirements

  • 3 years’ experience working with TeamMate technology
  • Bachelor’s degree or equivalent related work experience.
  • Exceptional Communication
  • Strategic Problem Solving
  • Proactive Customer Engagement
  • Comprehensive Product Knowledge
  • Process Improvement
  • Project Management
  • Analytical Insight
  • Customer Relationship Management
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TeamMate technologyCustomer Relationship ManagementProcess ImprovementProject ManagementAnalytical InsightComprehensive Product Knowledge
Soft Skills
Exceptional CommunicationStrategic Problem SolvingProactive Customer Engagement
Certifications
Bachelor’s degree