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Wolters Kluwer

Customer Service Technical Specialist

Wolters Kluwer

. Perform advanced troubleshooting for a wider range of technical issues.

Posted 3/3/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $51,700 - $88,550 per yearWebsite

About the role

Key responsibilities & impact
  • Perform advanced troubleshooting for a wider range of technical issues.
  • Assist in the implementation of new procedures and techniques in customer support.
  • Participate in projects aimed at improving support systems and processes.
  • Provide step-by-step guidance to customers for product installations.
  • Update and maintain support documentation.
  • Train new employees on basic technical support procedures.
  • Collaborate with team members to resolve escalated issues.
  • Conduct follow-ups to ensure issue resolution and customer satisfaction.
  • Analyze recurring customer issues and suggest improvements.
  • Maintain current knowledge of emerging product features.

Requirements

What you’ll need
  • Advanced Troubleshooting: Diagnosing and resolving a broader range of issues.
  • Project Assistance: Supporting technology projects aimed at improving service.
  • Training: Ability to guide and train new team members.
  • Documentation Management: Updating support documentation.
  • Customer Guidance: Providing clear instructions to customers.
  • Collaborative Problem Solving: Working with peers to resolve issues.
  • Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.
  • Analytical Skills: Identifying patterns in technical issues.

Benefits

Comp & perks
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
advanced troubleshootingtechnical support proceduresdocumentation managementcustomer guidanceanalytical skills
Soft Skills
trainingcollaborative problem solvingfollow-up skills