Wolters Kluwer

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Coppell • Texas • United States

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Salary

💰 $85,600 - $149,400 per year

Job Level

Senior

About the role

  • Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
  • Merge qualitative and quantitative data via mixed methodologies.
  • Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
  • Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
  • Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.

Requirements

  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
  • 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
  • Advanced skills in analyzing qualitative and quantitative user data.
  • Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchqualitative data analysisquantitative data analysismixed methodologiesresearch planningresearch executionresearch reportingstrategic designproduct roadmaps
Soft Skills
leadershipcommunicationinfluencecollaborationpresentation skills
Certifications
Bachelor's Degreeadvanced UX certification