Wolters Kluwer

Senior Sales Support Associate

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Columbus • Illinois • Massachusetts • United States

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Salary

💰 $40,000 - $67,550 per year

Job Level

Senior

About the role

  • Responding to customer inquiries with accuracy and professionalism
  • Collecting and analyzing user metrics to support client success
  • Facilitating account renewals and delivering timely notifications
  • Welcoming new clients and providing access credentials
  • Building expertise in the WK family of service solutions and understanding how they work together
  • Collaborating closely with sales representatives to maintain strong client relationships

Requirements

  • A BS/BA Degree or equivalent years of experience
  • Minimum 3 years in a client-focused role such as Client Services, Account Management, or Customer Success
  • Proven ability to build and maintain strong customer relationships
  • Exceptional verbal and written communication skills
  • Strong analytical skills with a process-oriented mindset
  • Excellent time management and prioritization abilities
  • Highly organized with exceptional administrative skills
  • Proficient in Microsoft Office Suite
  • Working knowledge of CRM systems; Salesforce and NetSuite experience preferred
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsprocess-oriented mindsettime managementprioritizationadministrative skillsMicrosoft Office SuiteCRM systemsSalesforceNetSuite
Soft Skills
customer relationship buildingcommunication skillsorganizational skillsprofessionalism
Certifications
BS/BA Degree