Wolters Kluwer

CX/UX Design Director – Tax & Accounting

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Illinois • Minnesota • United States

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Salary

💰 $150,500 - $268,900 per year

Job Level

Lead

About the role

  • Lead strategic planning for all UX design efforts within the organization
  • Oversee the development and execution of UX research and design initiatives
  • Provide mentorship and guidance to senior UX managers and professionals
  • Drive innovation in design thinking and user experience methodologies
  • Ensure UX consistency and excellence across all product lines
  • Collaborate with executive leadership to align UX strategy with business goals
  • Oversee the UX department budget and resource allocation
  • Advocate for user-centered design principles at the highest levels of the organization
  • Monitor and report on UX performance and impact metrics
  • Represent the organization at industry conferences and events, driving thought leadership in UX

Requirements

  • 5 yrs min. experience with Direct reports of a team range of 10 count (FTE)
  • Proven ability to lead UX at the highest organizational levels
  • Understanding of how UX impacts overall business success
  • Experience driving innovative design and user experience methodologies
  • Proficiency in long-term strategic UX planning and execution
  • Ability to influence business decisions at the executive level
  • Skill in managing department budgets and financial planning
  • Recognition as a leader in the UX field with experience in public speaking and industry engagement
  • Strong focus on measuring and reporting the impact of UX on business outcomes
  • Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs
  • Creating intuitive and human-like interactions for chatbots and voice assistants
  • Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics
  • Designing experiences that anticipate user needs through machine learning insights
  • Ensuring fairness, transparency, and bias mitigation in AI-driven experiences
  • Communicating AI decisions clearly to build user confidence and trust
  • Applying AI-powered analytics to inform design decisions and optimize user journeys
  • Designing workflows that balance automation with human oversight for optimal outcomes
Benefits
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX designUX researchdesign thinkinguser experience methodologiesstrategic UX planningbudget managementgenerative AI toolschatbotsvoice assistantsmachine learning
Soft skills
leadershipmentorshipinfluencepublic speakingcommunicationcollaborationinnovationreportinguser advocacystrategic alignment