Associate Director, Technology Sales Support – Solutions Consulting, Presales/Sales Engineering
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • Massachusetts • United States
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Salary
💰 $110,300 - $197,150 per year
Job Level
About the role
- Provide strategic leadership and direction to multiple technical sales support teams
- Ensure alignment of technical support activities with overall company objectives and sales targets
- Develop and implement advanced technical training programs for staff development
- Collaborate with senior sales and product development leaders to create comprehensive support strategies
- Oversee the creation and maintenance of high-quality technical documentation and resources
- Lead the resolution of the most complex and critical technical issues
- Assess departmental performance and implement strategies for continuous improvement
- Drive innovation in technical support methodologies and tools
- Establish and maintain strong relationships with key customers and strategic partners
- Represent the technical sales support function in executive and interdepartmental meetings
Requirements
- Bachelor’s Degree
- Expertise in leading and strategizing at a high organizational level
- Deep understanding of technical products and engineering concepts
- Ability to work effectively across departments
- Skills in handling intricate and high-stakes technical matters
- Capacity to drive advancements in technical support practices
- Skills in fostering strong relationships with key stakeholders
- Experience in assessing and enhancing team performance
- Ability to develop and execute long-term departmental strategies
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical trainingtechnical documentationtechnical support methodologiesstrategic leadershipperformance assessmentproblem resolutioninnovation in technical supportengineering concepts
Soft skills
collaborationrelationship buildingstrategic thinkingcross-departmental communicationteam performance enhancement
Certifications
Bachelor’s Degree