Wolters Kluwer

Senior Sales Operations Analyst

Wolters Kluwer

full-time

Posted on:

Location Type: Hybrid

Location: Milan • 🇮🇹 Italy

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Job Level

Senior

About the role

  • Manage and optimize key platforms—including Responsive, Salesforce, Highspot, Clari, and LinkedIn Sales Navigator—ensuring seamless operations
  • Serve as the day-to-day administrator for Responsive and other assigned sales technologies
  • Manage user provisioning, permissions, configurations, and system updates
  • Act as the first point of contact for user issues and questions
  • Provide timely resolution or escalation, and maintain a knowledge base of common issues and solutions
  • Develop and deliver onboarding and ongoing training for end users
  • Support the rollout of new features, updates, or tools by coordinating communications
  • Partner and align with Revenue Enablement, Operations IT, and Business on strategy

Requirements

  • Experience administering or supporting sales/revenue platforms (especially Responsive and Salesforce , then Highspot , Clari , LinkedIn Sales Navigator , etc.)
  • Strong problem-solving skills
  • Ability to create clear, user-friendly training and support materials
  • Excellent communication and interpersonal skills
  • Comfortable working in a fast-paced, global environment
  • Fluency in English
Benefits
  • Flexible working hours where you can start between 8:00 and 10:00
  • Flexible working policy (3 days a week from home, 2 days a week in the office)
  • English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy
  • Possibility of certification paths
  • Development plans to help you steering your career path
  • Annual performance and salary reviews
  • Community and teambuilding events like the global code games, network events and Wolters Kluwer value days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user provisioningpermissions managementsystem updatestraining developmentissue resolution
Soft skills
problem-solvingcommunicationinterpersonal skillsorganizational skills