Customer Service Technical Associate
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Wichita • Kansas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide support to business and individual tax software clients
- Handle phone, e-mail, and chat support for content issues
- Identify, resolve, and escalate issues as necessary
- Record interactions in the customer relationship database
- Participate in product testing and process improvement initiatives
Requirements
- Ability to work a flexible schedule that includes evening hours and Saturdays
- Experience in customer support or related field
- Strong problem-solving skills
- Excellent communication skills
- Ability to handle moderate to complex customer inquiries
- Cross-training on other products and systems if required
Benefits
- Flexible schedule including evening and Saturday hours
- Well-being benefits providing tools, programs, and resources for diverse employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solving skillscommunication skillsability to handle customer inquiriesflexibilitycross-training