Senior Customer Success Specialist
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, Minnesota, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $95,560 - $133,750 per year
Job Level
Senior
About the role
- Oversee advanced customer onboarding.
- Manage escalated customer inquiries.
- Conduct advanced product usage training for customers.
- Regularly monitor customer performance and engagement metrics.
- Partner with sales/support teams for complex customer solutions.
- Identify and execute opportunities for customer service improvements.
Requirements
- Bachelor’s degree required, Business Health Administration preferred
- 3+ years of experience in SaaS-based customer success, account management, or related role
- Excellent project management skills
- Familiarity with customer success platforms and CRMs (Salesforce, etc.)
- Knowledge of clinical decision support (CDS) products preferred
- Deep understanding of customer behavior and needs
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
- Wellness programs
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingproduct usage trainingcustomer performance metricscustomer engagement metricscustomer service improvementsproject managementSaaSaccount managementclinical decision support
Soft skills
communicationproblem-solvingcollaborationcustomer empathy
Certifications
Bachelor’s degreeBusiness Health Administration