Manager, Customer Service Operations
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: White Plains • Montana, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $121,350 - $170,050 per year
Job Level
Mid-LevelSenior
About the role
- Manage a team of filing specialists and business partners
- Oversee workflow processes to improve efficiency and customer satisfaction
- Represent Wolters Kluwer within the industry
Requirements
- Bachelor’s Degree or equivalent
- 3-5 years of consultative customer service and/or management experience
- Strong analytical and problem-solving skills
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits
- Well-being programs
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office SuiteWordExcelPowerPointOutlook
Soft skills
analytical skillsproblem-solving skillscustomer servicemanagement experienceteam managementworkflow improvementefficiency improvementcustomer satisfaction
Certifications
Bachelor’s Degree