Customer Service Technical Associate – Tax Product Support
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Wichita • Kansas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle phone, e-mail, and chat support for moderate to complex system or content issues
- Identify, resolve, and escalate customer issues as necessary
- Record interactions in customer relationship database
- Identify and document resolution to recurring inquiries
- Cross-train on other products and systems
- Participate in process improvement initiatives
- Provide general reports to management as requested
- Participate in product testing and review as required
- Secure and keep confidential product and customer data
- Perform other duties as assigned by supervisor
Requirements
- Associates Degree in a business-related field OR equivalent Customer Service work experience
- 1 year of experience or knowledge in accounting/bookkeeping, financials/reporting, sales/customer relationship management
- 2 years of experience in a customer-facing role
- Educational background in Business, Accounting or Finance
- Experience with CCH tax and accounting software
- Tax preparation or accounting experience
- Experience in a help desk or customer support environment
- Knowledge of tax, accounting principles, and legislation/regulations
- Computer skills including Microsoft Office
- Strong service orientation with commitment to customer needs
- Strong communication skills both written and verbal
- Ability to diffuse customer complaints and resolve issues
- Detail-oriented and able to manage multiple priorities
- Strong work ethic and passion for excellence
Benefits
- Flexible schedule including evening and Saturday hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accountingbookkeepingfinancial reportingcustomer relationship managementtax preparationCCH tax and accounting softwareMicrosoft Officecustomer supporthelp desk experienceprocess improvement
Soft skills
service orientationcommunication skillsproblem-solvingdetail-orientedability to manage multiple prioritiesstrong work ethicpassion for excellenceability to diffuse complaintscustomer needs commitmentteam collaboration
Certifications
Associates Degree in Businessequivalent Customer Service work experience