Customer Service Representative
Wolters Kluwer
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland, Massachusetts, New York, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $45,100 - $61,700 per year
Job Level
JuniorMid-Level
About the role
- Deliver prompt and professional service to our customers through verbal and written communications
- Provide consultative customer service and help identify compliance challenges
- Maintain a clear understanding of client requirements
- Proactively manage the full-life cycle of the order process
- Operate efficiently with minimal supervision
Requirements
- Bachelor’s degree from an accredited college/university or equivalent
- Minimum of two years of business-to-business (B2B) client/customer service experience
- Strong organizational, time management and multi-tasking skills
- Ability to absorb product knowledge quickly
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office SuiteWordExcelPowerPointAdobeOutlook
Soft skills
customer serviceorganizational skillstime managementmulti-taskinganalytical skillsproblem-solvingverbal communicationwritten communication
Certifications
Bachelor’s degree