Lead Technology Project & Program Manager
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Waltham • Massachusetts, Minnesota, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $145,500 - $203,900 per year
Job Level
Senior
Tech Stack
SDLC
About the role
- Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects
- Create project plans, identify constraints and dependencies
- Proactively manage project risks and mitigation
- Control scope and evaluate business priorities to efficiently balance resources and projects
- Define goals, measure progress, manage cross functional team dependencies and timelines
- Facilitate requirements gathering and fit gap sessions
- Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams
- Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies
- Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners
- Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues
- Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking)
- Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition
- Manage dependencies between multiple projects and multiple business unit needs
- Successfully lead the delivery of projects utilizing direct and non-direct reports
- Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment
Requirements
- Bachelor’s or Master’s degree in Business or an equivalent field, or MBA
- 7+ years of project management experience
- 5+ year experience as a project manager on complex transformational technical projects
- Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment
- Expert knowledge in all lead to order operations
- Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development
- Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log.
- Experience with work estimation on technical projects
- Familiarity with Agile and SDLC
- Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment
- Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
- Proven ability to influence cross-functional teams without formal authority
- Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization
- Conflict management skills including the ability to work with and resolve conflicting needs and requirements
- Ability to analyze data, properly articulate and take proactive action on risks and dependencies
- Ability to comprehend and communicate technical concepts
- Possess a sense of accountability and pride for delivering on time and on budget with expected quality
- Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details
- Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
- Ability to learn new concepts/hardware/technologies quickly
- Excellent meeting management, presentation, and facilitation skills
- Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done
- Experience with Change Management methodologies desired
- Experience with multinational corporate structures is a strong plus
- PMI and/or Lean/Agile certification(s) are required
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementCRMSalesforceCPQsystems integrationdata analysisapplication developmentAgileSDLCrisk management
Soft skills
interpersonal skillscommunication skillsconflict managementleadership skillsorganization skillsinfluencemotivationproblem-solvingpresentation skillsself-motivation
Certifications
PMI certificationLean certificationAgile certification