Senior CX/UX Research Consultant – Tax & Accounting
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Kennesaw • Illinois, New Jersey, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $114,750 - $160,450 per year
Job Level
Senior
About the role
- Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
- Merge qualitative and quantitative data via mixed methodologies.
- Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
- Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
Requirements
- Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
- 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
- Advanced skills in analyzing qualitative and quantitative user data.
- Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
- Expertise in presenting research findings to diverse audiences from cross-functional teams.
- Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
- Experience evaluating emerging user interaction patterns and impacting product strategy for AI assistant solutions.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user researchmixed methodologiesqualitative data analysisquantitative data analysisresearch planningresearch executionreport preparationpresentation skillsAIuser interaction patterns
Soft skills
leadershipcross-functional alignmentinfluencingcommunicationpersuasion
Certifications
Bachelor's Degreeadvanced UX certification