Research Analyst

• Drive a deep understanding of customer jobs to be done, unmet needs, and pain points
• Collaborate with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience
• Support exploration and experimentation with AI based on identified patterns and use cases from the user research

Senior UX/CX Research Consultant

CX/UX Research Consultant – Tax, Accounting

Field Research Manager

Field Research Manager

Postdoctoral Research Associate