User Research Manager
Wolters Kluwer
full-time
Posted on:
Location Type: Hybrid
Location: Coppell • Texas • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Manage and mentor a team of user researchers, providing guidance, coaching, and professional development opportunities.
- Foster a collaborative team culture that promotes knowledge sharing, innovation, and continuous improvement across different time zones and regions.
- Set clear goals and expectations for team members, aligning their work with the company’s strategic priorities.
- Oversee the recruitment and onboarding of new research talent, ensuring diversity and a range of expertise in the team.
- Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
- Partner with Divisional Leaders to drive research and product strategy from a user-driven perspective.
- Ensure that research resources are assigned to the highest priority projects.
- Stay at the forefront of AI technology research methodologies, integrating new tools and approaches into the research process.
- Lead efforts to analyze quantitative and qualitative data, translating complex data sets into clear, actionable insights that inform product strategy.
- Disseminate research findings and trends to relevant stakeholders, including product managers, designers, engineers, and leadership, ensuring insights are translated into user-centered product decisions.
- Collaborate with cross-functional teams to align research priorities with product roadmaps, ensuring a consistent user experience across markets.
- Advocate for the value of user research across the organization, helping stakeholders understand the role of user research in creating successful AI-enabled products.
- Staying up to date with the latest trends, technologies, and best practices in user experience research.
- Provide thought leadership and guidance on emerging UX trends and innovations.
- Keep up to date with the latest UX practices, innovations and tools.
- Actively explore AI trends regarding both software products and research processes.
- Share experiences and learning with others on the team.
Requirements
- At least 10 years of relevant research experience
- At least 3 years people management experience
- Significant experience working with senior clients, stakeholders, and developers
- Experience in affecting large culture change that drives business performance
- Exceptional communication and presentation skills
- Experience working in a Lean/Agile development environment
- Excellent time and project management skills
- Some experience in the Tax & Accounting industry a plus
Benefits
- A comprehensive benefits package that begins your first day of employment.
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user experience researchquantitative data analysisqualitative data analysisAI technology research methodologiesLean developmentAgile developmentproject management
Soft skills
team managementmentoringcollaborationcommunicationpresentationcoachingknowledge sharinginnovationcontinuous improvementstakeholder engagement