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Wolt

Merchant Services Associate

Wolt

Merchant Services Associate supporting merchant partners at Wolt with inquiries and best practices. Responsible for collaboration and development opportunities in a fast-growing company.

Posted 7/22/2026full-timeRemote • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both local language and English, with a focus on building relationships and providing proactive support to merchant partners. Possesses a structured, service-oriented mindset and a tech-savvy approach to learning new tools and improving processes.

Highest-signal resume keywords
Fluent In Local Language And EnglishExcellent Communication SkillsExperience With Excel Or Google SheetsStrong Attention To DetailTech-Savvy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Service-Oriented MindsetSelf-StarterCan-Do AttitudeMotivation To Improve Processes

About the role

Key responsibilities & impact
  • Providing clear and timely support by proactively responding to merchant partner inquiries;
  • Educating partners with best practices and long-term solutions to reduce recurring issues;
  • Reporting system issues or process gaps and contributing to their resolution;
  • Building strong relationships with internal stakeholders to ensure smooth operations and support process and tool development;

Requirements

What you’ll need
  • Fluent in local language and English is a must
  • Tech-savvy and quick to learn and adapt to new tools
  • Experience with Excel or Google Sheets is a strong advantage
  • Excellent communication skills, both written and verbal
  • Strong attention to detail
  • Structured and service-oriented mindset
  • Self-starter with a can-do attitude and motivation to improve processes continuously

Benefits

Comp & perks
  • Medical subscription – Regina Maria
  • Meal tickets
  • Monthly budget for sports activities
  • Employee Assistance Programme - therapy and wellbeing
  • Employee discount on all Wolt orders