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Customer Account Representative – HVAC/R
Wolseley Canada Inc.Représentant(e) des comptes clients chez Wolseley Canada offrant service et soutien à la clientèle. Responsable de la croissance des ventes et de la rentabilité du portefeuille clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales growth and customer service capabilities, with a focus on building long-term relationships and providing effective solutions. Proficient in responding to customer inquiries and delivering outstanding after-sales support.
Highest-signal resume keywords
Sales GrowthCustomer ServiceRelationship BuildingTechnical SupportBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuote PreparationProduct KnowledgeTechnical Information Provision
Soft Skills
Communication SkillsTime ManagementProblem-SolvingOrganizational Skills
Industry Keywords
Customer PortfolioSales-Focused RelationshipsDynamic EnvironmentAfter-Sales Support
About the role
Key responsibilities & impact- Responsible for sales growth and profitability of the assigned customer portfolio and for contributing to branch and company objectives
- Respond to customer inquiries (phone or email), take orders and enter them into the computer system
- Advise customers and promote our products based on their needs, providing any required technical information
- Prepare and submit quotes, provide technical support, documentation and any other materials required by customers
- Adhere to current pricing structures and promotions and collaborate with sales and branch teams
- Maintain and strengthen strong business relationships with existing customers while developing potential new clients through professional, effective solutions
- Deliver outstanding customer service and after-sales support
- Participate in product training as required
- Be proactive in seeking sustainable, effective solutions to customer issues
- Perform other related duties as required
Requirements
What you’ll need- Previous experience in sales and/or customer service
- Strong customer-service orientation and ability to build long-term, sales-focused relationships
- Ability to perform well in a dynamic environment, meet commitments and work independently
- Proven track record of responding quickly to customer needs and making effective decisions
- Excellent communication, time management, problem-solving and organizational skills
- Working knowledge and understanding of the company’s products and services
- Bilingualism to communicate with partners across the country (an asset)
Benefits
Comp & perks- Comprehensive benefits with premiums fully paid by the company for basic coverage from day one
- Competitive retirement savings program including an RRSP and a defined contribution pension plan, with employer matching up to 5.25% from day one
- Paid vacation, sick leave and a paid day off on your birthday
- Annual bonus and profit-sharing opportunities
- Employee discounts on leading plumbing, HVAC/R and industrial products
- Tuition reimbursement and opportunities for ongoing career development
- Employee referral program and recognition initiatives