Customer Success Representative
Wolfe, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇭 Switzerland
Visit company websiteSalary
💰 €4,500 - €6,000 per month
Job Level
Junior
About the role
- Serve as the main point of contact for customer inquiries via email, chat, and phone
- Support customer onboarding and product adoption
- Resolve customer issues and escalate complex cases when needed
- Maintain accurate customer information and interactions in CRM systems
- Monitor customer satisfaction, engagement, and retention indicators
- Collaborate with internal teams to improve customer experience
- Contribute to customer documentation, FAQs, and support resources
Requirements
- 0–2 years of experience in customer service, support, or customer success
- Excellent written and spoken English
- German and/or French language skills are strongly preferred
- Strong communication and problem-solving skills
- Customer-oriented mindset with attention to detail
- Comfortable working in a remote environment and using CRM tools
Benefits
- Competitive salary
- Fully remote work within Switzerland
- Paid annual leave in accordance with Swiss labor regulations
- Paid public holidays (depending on canton)
- Flexible working hours
- Health insurance and social security contributions as required by law
- Occupational pension plan contributions
- Performance-based incentives where applicable
- Training and professional development opportunities
- Clear career growth within customer success or related roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillscustomer-oriented mindsetattention to detail