IT Support Engineer

Wolf Consulting LLC

IT Support Engineer responsible for tier 2 help desk requests at Wolf Consulting. Handling Microsoft infrastructure support and mentoring team members in a hybrid work environment.

Posted 5/8/2026full-timeMonroeville • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCyber SecurityFirewalls

About the role

Key responsibilities & impact

IT Support Engineers are responsible for handling tier 2 requests on our help desk including:
- User and computer account maintenance
- Microsoft Windows Server infrastructure and storage
- Microsoft 365 and Office 365 implementation and support
- Microsoft Azure implementation and support
- Familiar with remote management and monitoring tools
- Familiar with scripting and automation
- Backups, disaster recovery, and business continuity
- Cyber Security
- Firewalls, Switches and Wireless Access Points

Requirements

What you’ll need

Preferred candidates for this role will have:
- 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
- Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
- Relative industry certifications including Microsoft, CompTIA, etc.
- Familiarity with ConnectWise or similar ticketing system for time and record keeping.
- Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

Comp & perks

Join Wolf Consulting’s team as an IT Support Engineer and enjoy:
- Being a team member of the strongest and fastest-growing IT networking company in the region.
- Working in a fun, energetic, and team-oriented hybrid work environment.
- Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
- Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.
- Limited on-call hours for technical employees.
- Social events and volunteering opportunities inside and outside the office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Windows ServerMicrosoft 365Office 365Microsoft Azurescriptingautomationbackupsdisaster recoverybusiness continuitycyber security

Soft Skills

customer serviceinitiative

Certifications

Microsoft certificationsCompTIA certificationsInformation Technology degree