Deputy Manager – Process Training, eLearning Developer, Instructional Designer, Articulate Storyline 360

WNS

Deputy Manager - Process Training overseeing eLearning development and instructional design for training sessions. Supporting operations and maintaining training-related documents in a global company context.

Posted 6/6/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure that all the trainings are conducted as per the plan by ops/client
Support Ops SMEs/trainers in conducting the training
Prepare and maintain various process/Training related documents in English
Maintain the database for all the trainings conducted over the last 2-3 years
Provide relevant data as and when necessary
Adhere to the requirements of supervisors
Create contents of the process with the coordination of Ops as per the training and process requirements
Proactively manage performance and enhance performance of team based on defined KPI's
Assess training needs, provide training opportunities and train new hires and existing staff
Provide subject matter expertise
Timely escalation of people issues, maintaining discipline
Incentive/Performance Management monitoring

Requirements

What you’ll need

Graduation
Hands-on experience on Digital training tools, strategies

Benefits

Comp & perks

Employees can work remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital training toolsTraining strategiesPerformance managementKPI assessment

Soft Skills

Team managementCommunicationProblem-solvingDiscipline maintenanceSubject matter expertise

Certifications

Graduation