WNS

Operations Associate

WNS

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Handle inbound calls from customers/agents to resolve queries on their accounts
  • Provide excellent customer service on insurance policy related transactions
  • Meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business
  • Work in a 24*7 environment, split offs and rotational shifts

Requirements

  • Experience of minimum 1 year of contact center experience
  • English B2+ (SVAR score of 55 - 58)
  • Solutions mind-set
  • Helping nature
  • Passion to drive excellent customer experience
  • Ability to adapt to challenges
  • High proficiency in verbal and written English
  • Strong ability to multi-tasking
  • Efficient in internet, computer usage, typing and web-based application skills
  • High attention to detail and accuracy
  • Numeracy, Products & Telephone etiquette
Benefits
  • Professional development opportunities
  • Role clarity
  • Coaching and mentoring
  • Structured career path

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contact center experienceverbal communicationwritten communicationmulti-taskinginternet skillscomputer usagetyping skillsweb-based applicationsnumeracytelephone etiquette
Soft skills
customer servicesolutions mindsethelping naturepassion for customer experienceadaptabilityattention to detailaccuracy