WNS

Deputy Manager – Transactional Quality

WNS

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
  • Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain.
  • Should be able to communicate with the client and internal stakeholder.
  • Maturity in handling customers and work in a multi culture/process environment.
  • Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge.
  • Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
  • Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects.
  • Daily, Weekly & Monthly reporting.
  • Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.
  • Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
  • Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
  • Providing effective feedback to all processers.
  • Working on Bottom performers to bring them up.
  • Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
  • Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective.
  • Worked in OTC team having Accounts Receivable process knowledge.
  • Knowledge of Cash Applications.
  • Knowledge of Customer Creations.
  • Knowledge of Invoicing.
  • Knowledge of OTC domain in Media and Entertainment business.
  • Good Communication Skills ( Internal and External )
  • Analytical Skills.
  • Proficiency in MS Office.
  • Stakeholder Management.
  • Strong OTC domain knowledge.
  • Accuracy & integrity in data handling.
  • Ability to work with people and teams of diversified / different priorities.
  • Business intelligence and strong result orientation.
  • Very resilient and lateral thinking capability & experience in advance quality planning.
  • Strong stake holder and relationship management skills and dealing with senior team members.
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role.

Requirements

  • Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
  • Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain.
  • Should be able to communicate with the client and internal stakeholder.
  • Maturity in handling customers and work in a multi culture/process environment.
  • Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge.
  • Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
  • Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects.
  • Daily, Weekly & Monthly reporting.
  • Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.
  • Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
  • Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
  • Providing effective feedback to all processers.
  • Working on Bottom performers to bring them up.
  • Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
  • Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective.
  • Worked in OTC team having Accounts Receivable process knowledge.
  • Knowledge of Cash Applications.
  • Knowledge of Customer Creations.
  • Knowledge of Invoicing.
  • Knowledge of OTC domain in Media and Entertainment business.
  • Good Communication Skills ( Internal and External )
  • Analytical Skills.
  • Proficiency in MS Office.
  • Stakeholder Management.
  • Strong OTC domain knowledge.
  • Accuracy & integrity in data handling.
  • Ability to work with people and teams of diversified / different priorities.
  • Business intelligence and strong result orientation.
  • Very resilient and lateral thinking capability & experience in advance quality planning.
  • Strong stake holder and relationship management skills and dealing with senior team members.
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role.
Benefits
  • Employees can work remotely

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Finance & AccountingPTPOTCRTRTransaction Quality systemsAccounts ReceivableCash ApplicationsCustomer CreationsInvoicingFMEA
Soft skills
Communication SkillsAnalytical SkillsStakeholder ManagementTeam LeadershipCustomer HandlingProactiveResilienceMentoringFeedback ProvisionLateral Thinking