WNS

Program Analyst – .Net Developer, BA, Tester

WNS

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇦 Bosnia and Herzegovina

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

AzureCloudGrafanaKubernetesLinuxOraclePostgresServiceNowSQL

About the role

  • Diagnose, troubleshoot, and resolve complex issues across systems and applications
  • Managing daily workload to users receive the best possible service, always being aware of SLA’s and issues impacting live services
  • Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements
  • Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders
  • Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications
  • Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues
  • Perform proactive monitoring and address alerts before escalation
  • Utilize monitoring tools to predict and prevent potential issues
  • Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes
  • Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes
  • Engage with customers for in-depth technical discussions, particularly in resolving complex issues
  • Participate in post-mortem reviews to help improve future incident response
  • Maintain and update runbooks and troubleshooting documentation
  • Explain technical issues and resolutions clearly to non-technical stakeholders
  • Handle multiple tickets and incidents concurrently, especially during critical situations

Requirements

  • 1 to 2 years of experience as a .Net Developer/ BA/Tester
  • Strong understanding of retail media support services and workflows
  • Excellent troubleshooting and analytical skills for diagnosing complex issues
  • Experience in ITIL-based support environments with strict SLA/OLA adherence
  • Experience in delivering exceptional, customer focused and service driven support delivery
  • Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk
  • Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin)
  • Basic knowledge of IIS, Linux, and Windows server environments
  • Familiarity with cloud platforms (Azure, Google Cloud)
  • Basic understanding of kubernetes environment and monitoring
  • Strong communication skills to explain technical details to non-technical audiences
  • Ability to work in 24x7 shifts, including night shifts and on-call rotations
  • Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics
  • Self-motivated, autonomous, detail oriented, passionate about delivering high quality services
  • Good general understanding of Retail Media platforms and products
Benefits
  • Competitive salary
  • Flexibility
  • Health insurance
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
.NetSQLIISLinuxWindows ServerKubernetesDatabase toolsTroubleshootingMonitoringAnalytical skills
Soft skills
Problem-solvingCommunicationCustomer-focusedDetail-orientedSelf-motivatedAutonomousService-drivenCollaborationTime managementAdaptability