WM

Account Executive II

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $24 - $32 per hour

Job Level

Junior

Tech Stack

SFDC

About the role

  • Account Executive II generates shareholder value by a consultative retention approach for larger WM SMB customers.
  • Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
  • Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
  • Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
  • Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
  • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
  • Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
  • Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
  • Prepare reports as needed and/or handle general administrative duties as appropriate.

Requirements

  • High School Diploma or GED (accredited)
  • 1 year WM experience or 5 years of business-to-business account management at a proficient level