Outside Sales Representative
Softcard (acquired by Google)
Account Executive II
WM
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $32 per hour
Job Level
Junior
Tech Stack
SFDC
About the role
- Account Executive II generates shareholder value by a consultative retention approach for larger WM SMB customers.
- Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
- Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
- Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
- Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
- Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
- Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
- Prepare reports as needed and/or handle general administrative duties as appropriate.
Requirements
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
