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Senior Manager, Digital Vendor Management
WMSenior Manager leading vendor management transformation at WM, enhancing supplier governance and driving cost optimization. Collaborative role working with various internal stakeholders in the Digital organization.
About the role
Key responsibilities & impact- Lead the design and implementation of the Vendor Management Office (VMO) as a core Digital capability.
- Establish a baseline view of new vendor landscape (spend, contracts, roles, performance).
- Drive the transition from a highly fragmented vendor environment to a simplified, strategic vendor ecosystem.
- Stand up governance forums, operating cadence, and decision frameworks to support the new model.
- Identify and support execution of cost optimization opportunities across all strategic vendor engagements.
- Partner with Supply Chain to institutionalize end-to-end visibility into vendor spend, including professional services and staff augmentation, SaaS and subscription costs.
- Deliver standardized reporting and dashboards to provide vendor-level spend insights.
- Define and track clear savings targets and value realization metrics.
- Implement frameworks to ensure vendors deliver against expected value and outcomes.
- Partner cross-functionally to monitor and report on financial performance, service quality and delivery outcomes, contract compliance and risk exposure.
- Establish a continuous improvement model to evolve vendor performance and value over time.
- Establish and lead governance for strategic and high-value vendors, including Executive business reviews (QBRs), performance management against SLAs and KPIs, issue escalation and resolution frameworks.
Requirements
What you’ll need- Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree.
- High School Diploma or GED (accredited) and 4 years of relevant experience.
- 8 years or more years previous experience (in addition to education requirement).
- 8–12+ years of experience in vendor management, sourcing, consulting, or IT financial management preferred.
- Experience in VMO setup, vendor consolidation, or large-scale transformation initiatives strongly preferred.
- Proven track record driving cost optimization and supplier performance improvements.
- Experience working across IT, Finance, Procurement/Supply Chain, and external partners.
Benefits
Comp & perks- At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
- In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
- Employees also receive paid vacation, holidays, and personal days.
- Please note that benefits may vary by site.