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Senior Analyst, HR Technology Solutions
WMSenior Analyst for HR Technology Solutions at WM, optimizing Oracle HCM and ServiceNow HRSD capabilities. Collaborating with HR and stakeholders to enhance employee experience and drive technology solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing HR technology solutions, including Oracle HCM and ServiceNow HRSD, while driving continuous improvement and aligning technology strategies with business needs. Proven ability to lead cross-functional teams in the design, implementation, and optimization of technology solutions to enhance user experiences and business outcomes.
Highest-signal resume keywords
Oracle HCMServiceNow HRSDTechnology Service DeliveryBusiness Process ImprovementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology StrategySolution DesignSystem ConfigurationTesting and ImplementationData Quality Management
Soft Skills
Consultative GuidancePartnership BuildingCommunicationLeadershipProblem Solving
Tools & Technologies
HR Technology SolutionsAutomation ToolsAI Enhancements
Certifications & Qualifications
Bachelor's DegreeHigh School Diploma or GED
Industry Keywords
HR Functional AreaCross-Functional TeamsEmerging TechnologiesUser Impact AssessmentContinuous Improvement
Tech Stack
Tools & technologiesOracleServiceNow
About the role
Key responsibilities & impact- Own the success and continuous evolution of the assigned product or capability
- Build trusted partnerships with business stakeholders by providing consultative guidance, managing product feedback, and ensuring technology solutions continue to meet evolving business needs
- Partner with stakeholders within the assigned HR functional area, HR leaders, and business partners to shape technology strategy, influence product direction, and support the continuous evolution of assigned technology solutions (e.g. Oracle HCM/ServiceNow HRSD)
- Serve as the techno-functional subject matter expert for assigned technology capabilities, advising stakeholders on system capabilities, solution alternatives, emerging technologies, and leading practices
- Lead discovery sessions, workshops, and solution design discussions to translate business needs into scalable, sustainable technology solutions
- Evaluate business needs and recommend priorities by assessing business value, user impact, technical feasibility, implementation effort, resource requirements, and strategic alignment
- Lead the design, configuration, testing, implementation, and optimization of assigned technology solutions, partnering with cross-functional HCM teams, Digital, vendors, and third-party providers to deliver successful releases and business outcomes
- Identify opportunities to improve business processes, enhance employee & manager experiences, and maximize the value of assigned HR technology investments
- Drive continuous improvement by identifying opportunities for process, configuration, reporting, automation, and AI enhancements that improve efficiency, usability, data quality, and business outcomes from concept through implementation
Requirements
What you’ll need- Bachelor's Degree (accredited)
- High School Diploma or GED (accredited)
- and four years of relevant experience
- 5 years of experience supporting Technology Service Delivery
Benefits
Comp & perks- medical, dental, vision, life insurance, and short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days