Senior Associate, HR Service Center

HR Administrative Assistant providing support with inquiries regarding HR policies and procedures. Serving as a liaison for various services while maintaining a high-quality customer focus.

Posted 7/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a focus on handling inquiries, resolving issues, and maintaining accurate records. Proficient in payroll processes and benefits administration, complemented by strong training and project coordination skills.

Highest-signal resume keywords

Customer ServicePayroll ProcessingBenefits AdministrationTraining and DevelopmentProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Record KeepingIssue ResolutionTransition ActivitiesSalary Change ProcessingLeave of Absence Documentation

Soft Skills

CommunicationTeam CollaborationProblem Solving

Tools & Technologies

Kronos

Certifications & Qualifications

SHRM Certified Professional (SHRM-CP)Professional in Human Resources (PHR)

Industry Keywords

Human ResourcesCustomer InteractionService ModelEmployee Relations

About the role

Key responsibilities & impact

Handles incoming telephone calls / emails in accordance with service model.
Responds to general inquiries concerning transition activities.
Creates electronic record to capture customer interactions.
Assist with customer escalations and issues resolution.
Assist in training of new associates and team members.
May provide assistance with and/or lead People Support Center projects.
Coordinates with internal shared services to ensure all aspects of transitions are covered.
Establishes and maintains record keeping and filing systems.
Processes all salary changes due to merit increases.
Answers routine payroll/Kronos questions for managers and employees.
Answers benefits questions for managers and employees.
Ensures all necessary forms and documentation are completed for any leave of absence.
Assists with processing of terminations.

Requirements

What you’ll need

High School Diploma or GED (accredited)
4 years of relevant work experience
SHRM Certified Professional (SHRM-CP) credential
Professional in Human Resources (PHR) Certification

Benefits

Comp & perks

medical, dental, vision, life insurance, and short-term disability
stock purchase plan
company matching on a 401(k)
paid vacation
holidays
personal days