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About the role
Key responsibilities & impact- Increase account penetration with strategic product sales
- Communicate proactively with all customers quarterly, to strengthen and expand relationships
- Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
- Update and renew customer service agreements
- Resolve service escalations within the defined territory
- Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
- Communicate rates, fees and service strategies with conviction
- Understand and use customer incentives and concessions within appropriate profit targets and level of authority
- Establish and maintain a high level of customer satisfaction
- Communicate and collaborate with the Inside Sales Manager to resolve customer issues
- Align Waste Management products and services with customer needs
- Engage additional WM business opportunities - referring internally as appropriate
- Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
- Propose customer solutions that are compliant with appropriate local, state and federal regulations
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 3 years of relevant work experience in non-consumer based industry sales (in addition to education requirement)
- 1 year Internal requirements include 12-months proven success in a position involving customer interaction
Benefits
Comp & perks- medical, dental, vision, life insurance, and short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales Productivity SoftwareCustomer Service AgreementsContract NegotiationRevenue GenerationService Escalation Resolution
Soft Skills
Proactive CommunicationCustomer SatisfactionCollaboration
Certifications
High School DiplomaGED