Residential Sales Specialist

Sales Specialist managing customer sales and cancellation requests for Waste Management. Responding quickly to inquiries and maximizing revenue through effective strategies.

Posted 7/2/2026full-timeRemote • Arizona, Illinois, Mississippi, Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

About the role

Key responsibilities & impact

Responds same day to controllable and uncontrollable customer sales and cancellation requests
Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests
Resolves escalations for customer service within the defined territory
Generates revenue growth by utilizing a consultative selling approach
Establishes and maintains a high level of customer satisfaction
Reduces lost accounts by diffusing cancellation requests
Increases revenue and profitability by executing sound plans on sales and retention calls
Matches WM services with customer needs
Effectively uses WM sales productivity software tools
Acquires in depth industry and company knowledge

Requirements

What you’ll need

High school diploma or GED (accredited) and one year of relevant work experience
One (1) year of consumer-based industry sales (in addition to education requirement)
Internal requirements include nine (9) months of proven success in a position involving customer interaction

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance and Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales TechniquesCancellation ManagementRevenue GenerationAccount ManagementCustomer Interaction

Soft Skills

Problem SolvingCommunicationConflict ResolutionInterpersonal Skills

Certifications

High School DiplomaGED