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WM

Digital Sale Support Representative

WM

Digital Sales Support Representative facilitating customer interactions through live chat and various channels for waste management services. Handling customer inquiries and promoting company products to meet client needs.

Posted 6/23/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

About the role

Key responsibilities & impact
  • Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible.
  • The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
  • Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills.
  • Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues.
  • Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.)
  • Prepare reports as needed and/or handle general administrative duties as appropriate.
  • Uses authorized system to gather information, provide information, and/or update customer records.
  • Technically savvy with high understanding and use of digital products to drive client results.
  • Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
  • Researching aspects of the waste and environmental services business.
  • Closes prospective customer sales using knowledge of WM services.
  • Leverages existing customer relationships to identify new waste stream opportunities.
  • Corrects errors for setups and service changes as needed.
  • Works to understand customers’ needs, issues and requests.
  • Work with technical/operations staff to proactively address customer needs.

Requirements

What you’ll need
  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • 2 years in customer service (in addition to education requirement)

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
consultative sellingcustomer serviceproblem resolutionrelationship buildingcommunicationcollaborationadministrative skillsresearch skillstechnical savvycustomer needs analysis
Certifications
Bachelor's DegreeHigh School DiplomaGED