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WM

Sales Retention Account Associate

WM

Account Associate I at WM focusing on retaining and growing small/medium business customers through call requests and proactive outreach. Success achieved through effective management and negotiation skills.

Posted 6/19/2026full-timePittsburgh • Maryland, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $21 per hourWebsite

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Communicates in a focused and compelling way that drives customers’ thoughts and actions.
  • Utilizes appropriate change management processes to meet the demands of the sales role.
  • Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
  • Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
  • Contributes to individual and shared responsibilities in a team environment.
  • Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
  • Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
  • Analyzes reports as needed and/or handles general administrative duties as appropriate.

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • life insurance
  • short-term disability
  • stock purchase plan
  • company matching on a 401(k)
  • paid vacation
  • holidays
  • personal days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
sales productivity softwareSalesforce.comCustomer Relationship Managementpricing toolsaccount managementinside salescustomer service
Soft Skills
communicationchange managementteam collaborationnegotiationtime managementanalytical skills
Certifications
High School DiplomaGED