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WM

Analyst II, Voice of the Customer

WM

Voice of Customer Business Analyst transforming customer feedback into actionable insights for a better customer experience. Analyzing survey results and operational metrics to highlight opportunities for improvement.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $112,815 per yearWebsite

About the role

Key responsibilities & impact
  • Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions
  • Measure success and improvements using KPIs and metrics to track customer feedback trends and identify areas for improvement
  • Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience
  • Provide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings
  • Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels

Requirements

What you’ll need
  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • 3 years relevant experience (in addition to education requirement)
  • Effective communicator with the ability to lead and influence others.
  • Experience translating quantitative and qualitative data into actionable recommendations
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels
  • Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data analysisKPI measurementcustomer feedback analysisquantitative data translationqualitative data translation
Soft Skills
effective communicationleadershipinfluencepresentation skillscollaboration
Certifications
Bachelor's DegreeHigh School DiplomaGED