Centralized Dispatch Manager

Centralized Dispatch Manager ensuring operational efficiency and high customer satisfaction at WM. Leading dispatch team while managing performance metrics and training programs.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $84,700 - $124,096 per yearWebsite

About the role

Key responsibilities & impact

Manages the day-to-day operations of centralized dispatch.
Assists in meeting the Area’s efficiency goals for all lines of business.
Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
Maintains and understands Service Machine standards.
Delivers verbal and written disciplinary action to employees when necessary.
Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
Recruits, selects, hires and ensures training of dispatch employees.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.
3 years of relevant work experience in the waste, environmental services, energy, or transportation industry
2 years of supervisory or management experience (in addition to education requirement).

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

managementperformance managementrecruitmenttrainingdisciplinary actionprocess improvementefficiency goalssafetyprofitability

Certifications

Bachelor's DegreeHigh School DiplomaGED