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Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Serve as the lead point of contact for customer account management matters in an assigned book of business
- Establish and maintain a high level of customer satisfaction with internal and external customers
- Build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs
- Propose solutions that are compliant with appropriate local, state and federal regulations
- Increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits
- Resolve challenging customer requests
- Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction
- Collaborate with sales team to identify and grow opportunities within territory
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
- Prepare reports as needed and/or handle general administrative duties as appropriate
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Ability to effectively convert customer cancellation requests
- Ability to build relationships (highly competent)
- Ability to set goals
- Proficient in time management
- Proficient in computer skills
- High impact communication
- Planning and organization
- Ability to negotiate (highly competent)
- Financial acumen
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementconsultative sellingnegotiationcustomer relationship managementreport preparationadministrative duties
Soft Skills
customer satisfactionrelationship buildinggoal settingtime managementhigh impact communicationplanningorganizationfinancial acumen
Certifications
High School DiplomaGED
