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WM

Customer Service Call Center Representative

WM

Customer Service Call Center Representative interacting with customers via multiple channels. Resolving inquiries, providing service options, and ensuring customer satisfaction.

Posted 5/27/2026full-timeRemote • Alabama, Arizona, Illinois, Massachusetts, Mississippi, Pennsylvania, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $15 - $20 per hourWebsite

About the role

Key responsibilities & impact
  • Interact with WM Customers via Multi-Channel Customer Service, handling 60-80 contacts a day
  • Use multiple applications to research and resolve customer queries
  • Provide an exceptional level of customer service, explaining complex issues in simple terms
  • Highlight features and benefits of WM products and services to increase revenue and retain customers
  • Establish customer accounts and negotiate service type, pricing, and billing

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 1 year of previous customer service experience (in addition to education requirement)

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer servicecommunicationproblem-solvingnegotiationresearchexplanationcustomer retentionaccount establishment
Certifications
High School DiplomaGED